How we handle your information.

Who we are

Crest LED (Pvt) Ltd. operates crestled.pk and related contact forms from Plot # 606, Block F2, Phase 1, Johar Town, Lahore, Pakistan. For privacy questions, contact info@crestled.com or 0333 4247872.

What we collect

Depending on how you contact us, we may collect:

• Name, work email, phone number, and company or facility details you type into forms
• Message content, attachments, and project context you choose to share
• Marketing preferences when you tick a consent checkbox
• Technical data such as browser type, device, IP address, and pages viewed (see our Cookie Notice)

How we use information

We use personal information to:

• Respond to quotes, samples, technical questions, and project enquiries
• Send commercial or marketing messages only when you have agreed
• Improve our website, products, and customer support
• Meet accounting, warranty, and legal obligations that apply to our business

Sharing

We do not sell personal information. We may share it with trusted service providers who help us run email, hosting, analytics, or form delivery, and only as needed for those services. We may also disclose information when required by law or to protect Crest LED, our clients, or the public.

Retention

We keep enquiry and project records for as long as needed to complete the conversation, support a sale or warranty, and meet our business records practice. You may ask us to update or delete contact details where retention is not required by law.

Your choices

You can decline marketing consent on forms, unsubscribe from future marketing emails, or email info@crestled.com to request access, correction, or deletion of information we hold about you, subject to applicable law.

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